Can you say PISSED?!?!?!?!

I am so angry right now. For all of you that know me know that I am pretty laid back, and it takes alot to make me REALLY ANGRY. Well, I'm there right now. We had a house fire in December of 2004. We finally had our house complete and ready to move back into August of last year. We used ServPro for all of the fire clean up. They were in charge of cleaning all of our goods that were salvagable, and most important refinishing all of our wooden furniture. First of all let me say that ServPro was a great company to work with. ServPro has a company that they use to do refinishing, Furniture Medics. First of all this company refinished our dining room furniture in the wrong color, and the wrong finish. So this slowed down our process of moving back in. Finally all of our furniture was back to it's previous condition and at last we were ready to move back in. During the moving process Furniture Medics broke one of the glass panels in our china hutch. Remember, this was in August of last year. We are still missing 2 panels of glass out of our china cabinet. They took one of the panels out so that they would have something to match. So it has been 10 months now and our china hutch is missing one whole side of glass. I am furious!!!! Britt has called them numerous times and we keep getting the same story - We are trying to find someone who specializes in this glass, We have sent the sample of to AZ, NY, etc and we cannot find anyone who can make this glass. I am tired of hearing their excuses. You broke the glass, now fix it. The glass is probably hard to match, because it has a blown look to it, but surely someone could special make a panel if it came down to it. I finally called yesterday and left a nasty message. They never returned my call, so this morning I called and left an even nastier message. I told them that if I did not receive a phone call today that we would be taking legal matters. I mean come on now, it has been 10 months. There is NO REASON for it to take that long, and if they can't find anyone to make the dern glass, then have someone remake all 4 glass panels. I am tired of our dining room looking like it's half way put together because our china hutch looks cheap. It is an Ethan Allen, and it is not cheap. It was a hand me down from Britt's family. I am just really tired of this company ignoring our phone calls and telling us lies. JUST FIX THE PROBLEM!!!!!!! OK, I feel better now. I just needed to get that out.